https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/account-manager-m-f-x

Account Manager (m/f/x)

  • Cologne
  • 17. Mai 2022
  • Ref. FRDJOB2022051709004380
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userlike UG

Join an ambitious and fast-growing startup in the center of Cologne. It’s our mission to improve the world through better customer interactions. Our mission is to make communication between customers and companies more personal. Our leading customer messaging solution for customer service and sales combines web chat with mobile messaging. Renowned corporations as well as thousands of medium-sized companies rely on us and our Software as a Service ( SaaS) to meet their customers at eye level.

YOUR MISSION

  • You present our vision of modern customer communication and the advantages of Userlike to our customers 
  • You accompany our existing customers in their growth and build a long-term partnership with them.
  • You advise our existing customers on new features and always have a good sense for their needs.
  • As an interface to our Professional Services department, you lead webinars and participate in on-site events.
  • The constant maintenance of our CRM system is a matter of course for you.

YOUR PROFILE

  • You have first experience with B2B customer communication
  • Ideally, you have some professional experience in account management in the IT industry.
  • You are empathic and have an understanding of customer needs.  
  • You value a high quality and customer satisfaction
  • You are characterized by a structured and goal-oriented way of working.
  • You have a technical affinity and interest in SaaS products.
  • You are fluent in German, English and French (written and spoken).

WHAT WE OFFER:

Hungry for knowledge?
  • We invest in you with a development budget per year to attend workshops, online courses, books, magazines, conferences and more
Life-Domain-Balance:
  • Flexible working hours, home office option, 28 vacation days incl. up to five educational vacation days
Collaboration and agile working:
  • As part of our cross-functional team, help shape and drive forward cross-departmental issues
Already thinking about the future?
  • We support you with our company pension plan
The perfect working environment:
  • A bright and modern office in the heart of Cologne, extras such as free drinks and fruit, high-end technical equipment (Apple), come as you are - dress how you feel comfortable
Join Userlike's culture:
  • Working in ambitious, interdisciplinary and international teams with a touch of Silicon Valley, team events, an annual retreat, cross-organizational team events in Sweden with Lime Technologies, team lunch once a month
Get your own impression: 

ABOUT US

We are Userlike - a fast growing startup from Cologne. Our mission is to personalize communication between customers and companies. Our leading customer messaging solution for customer service and sales combines web chat and mobile messaging. Renowned corporations as well as thousands of medium-sized companies rely on us and our Software as a Service (SaaS) to meet their customers at eye level.
If you would like to influence the communication of the future with your work, then become part of our team!