https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/technical-customer-support-representative-german-speaking-m-f-d
Shadow
The Support team:
Therefore, the Support Team ensures an amazing Shadow experience.
Your role:
Your Goals:
- Answer customer requests by email, chat, and phone;
- Diagnose technical problems encountered by the customer and guide them on how to make the most of Shadow’s service/product;
- Proactively provide ideas, suggestions for improvement/creation of Help Center;
- Monitor issues/news impacting customers;
- Consolidate, analyze and communicate needs to improve the product;
- Greet the customer and assist them in getting started with the product;
- Work in close collaboration with all the support and the company teams.
Your Profile:
- You have a first experience in a similar position;
- You have a strong capacity to adapt and understand our customers’ needs;
- You got used to ticket management tools;
- You have a strong appeal to the tech world;
- The computer and its components are no longer a mystery to you;
- You are the new Sherlock, you know where to get information;
- You are at ease on the phone, empathetic, diplomatic, and a good listener;
- You enjoy teaching and helping others;
- You are autonomous and proactive in your tasks;
- You are a team player, you will work closely with several teams to achieve a common success;
- You are fluent in German (written and spoken);
- You are fluent in English or French as well (written and spoken).
Our perks:
- A passionate team with a great work atmosphere!
- Your very own Shadow;
- Cool offices in the heart of Paris (2nd district). Perfect for happy hours after work!
- A best-in-class employee representative group (CSE in French) to help you through all situations and provide you with deals off certain purchases (gym, cinema, etc.) (via Leeto platform);
- The best tools to facilitate your experience at Shadow (Payfit, Alan, Swile…);
- Work-from-home days possible on this position. You can also come every day if you wish!;
- Snacks at will;
- Everything to spend quality time with your colleagues: video game arcade, darts, game nights, ...
- Breakfast from Monday to Wednesday to start the week with energy;
- The rest is to be discovered ;)
- Meal voucher (via Swile);
- 50% off pass Navigo;
- 50% off health insurance (Benefiz).