https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/tools-developement-dashboards-reporting-data-mining-telecom-bss-intern-m-f
Tools developement (dashboards/reporting & Data Mining Telecom/BSS) Intern M/F
- Puteaux, Île-de-France
- 9. März 2021
- Ref. FRDJOB2021030816492680
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TRANSATEL
In just a few years, Transatel has become one of the world’s leaders in cellular connectivity for the IoT. In parallel, the company is consolidating its position of first European MVNE (company offering comprehensive solutions for MVNOs or Mobile Virtual Network Operators). Today, Transatel is a member of NTT Group (Nippon Telegraph and Telephone), the 3rd largest Japanese group and 5th telecom operator in the world, with a revenue exceeding USD 100 Bn. The company henceforth combines the energy of an innovative SME in new technologies with the power of an established multinational company.
Working at Transatel means reaching your full potential in next-generation technologies (5G, eSIM, Network Function Virtualization, Fixed-Mobile-Convergence…) and leveraging the boom in connected devices. It also means fulfilling the ambitions of such clients as Airbus, Jaguar Land Rover, Fiat Chrysler Automobiles, China Telecom, China mobile, …, and developing synergies within NTT Group.
At our headquarters in Paris La Défense, join our 240 IT and telecom experts from close to 40 countries.
The Service Management is a customer facing role within the Transatel Operations team. Service Manager is responsible for the overall relationship with the customer and operational delivery of the contract signed between Transatel and the customer. In this role, you will interface with all teams within Transatel to ensure the correct level of service is provided.
This internship will therefore permit to work in such an environment where you will be able to deploy your competences and improve them on communication skills both internal and external towards Customers, technical skills in the Telecom & IT environment. This is a challenging role where you will benefit from experiences from Senior Managers and discover various roles contributing to improve the Quality of Service and Experience for our Customers.
Your responsibilities will include:
- Participate to the improvements of reporting internal/external (contributes to use and improve the tooling, Business Intelligence reports, reliability of data used,…
- You will work with Service Managers and Incident Managers to help to improve the reporting and process, especially by supporting on creating efficient BI and Excel Reports
- Contribute to all priority issues and customer escalations
- Ensure agreed levels of service are delivered for our customers
- Contribute to co-ordination and technical issue resolutions during P1/P2 incidents
- Ensure all priority incidents truly reflect business impact
- Organise/Attend regular calls with your clients (Monthly/Quarterly minimum)
- Identify services gaps and implement ways of improvement
- Contribute to the Work with the customer to identify new service requirements
- Provide communication and reporting on major issues to senior management & client
Your profile :
- You will be graduated with a Master's degree.
- You are interested in the telecom field and have an analytical approach.
- You are methodical and able to explain in a simple some complex issues.
- You use regularly Microsoft Office Package, and have good skills in Excel and data mining (BI tools) to provide optimized reports and improve the current report automation.
- You are dynamic, proactive, curious. You are able to communicate effectively and clearly at all levels within an organisation.
- Your English is fluent. German is a plus.
If you want to join a young and dynamic team that pursues ambitious projects: join us!
