https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/french-back-office-agent
French Back Office Agent
- Warsaw
- 5 juin 2019
- Réf. FRDJOB2019061291
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Multilingual Jobs Worldwide
We are a professional Multilingual recruitment specialist, with headquarters in Barcelona, focused on connecting candidates from all over the world with international businesses.
Our strength is our power team of recruiters, all native in a specific language, which interact at a personal and human level understanding better who they have in front of them.
Our ambition is to match the most exciting jobs with the best candidates who apply to use their native language as a unique competence within an International environment.
We find the best solutions to suit every clients’ needs when it comes to advertising available positions and to build a relationships and visibility to our seeking candidates.
The Cycle Count process associate is responsible for monitoring inventory of products maintained on consignment basis at client locations and working with key stakeholders to facilitate cycle counting of inventory on a regular basis to ensure that all materials are properly verified to be reflective of reported inventory. Duties also include maintaining inventory accuracy through proper processing of material receipts, transfers, and issues.
You will be responsible for delivering the following services:
- To be responsible for the dedicated activities within the Cycle Count process by following agreed policies and procedures, using predefined tools and applications.
- To actively work on assigned tasks of processes in scope.
- Track and Assist with cycle count exercise performed to validate inventory
- Perform root cause analysis for any discrepancy in Cycle Count completed
- Requires strong reliance on accuracy, control, monitoring and coordination in order to confirm inventory & investigate count discrepancies.
- Liaise with respective stakeholders to investigate and reconcile Cycle Count discrepancy and track to closure
- Receive and validate consignment related orders
- Share Operational reports on regular basis with respective stakeholders providing appropriate analysis and solutions
- To ensure that the necessary client guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.
- To be an active and supportive member of the Cycle Count team focused on the team targets
- Ensure all reporting’s are done accurately and on time.
- Ensure Daily Dashboard and Daily operating excellence charts are updated accurately and on time.
Your daily tasks :
- Support consumers from various segments to their highest satisfaction. Handle incoming calls (where needed, proactively initiate follow-up calls) and emails from customers, logistic partner and/or internal teams in relation with the Order Entry process to provide excellent service to the customer
- verify the received order to assure correctness of the required elements and create orders in SAP
- Solve situations when ordered products are not in sock, manage customers' expectations and ensure positive customer experience
- Use your own initiative and improvements of business processes for unusual or problematic situations to ensure the best possible experience
- Be the available for customers’ enquiries, answer customers´ requirements in professional manner by demonstrating and using your skills and knowledge, recommend the most appropriate solution for customers
- Ensure the continuous improvement of response time to complaints and queries
- Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
What do we offer ?
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.
Requirements :
- Bachelor’s Degree
- Strong written, verbal and interpersonal communication skills in English is mandatory
- Work experience in OTC - Order Entry or Billing – nice to have
- Relevant experience in Cycle Count would be preferable (not mandatory)
- Working Knowledge of MS Office tools like MS Excel, MS Word and MS Power Point
- Working knowledge of SAP ERP – nice to have
- English level at least B2
