https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/french-customer-representative

French Customer Representative, Barcelona

  • Barcelona
  • 25 juin 2019
  • Réf. FRDJOB2019041123
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Multilingual Jobs Worldwide

We are a professional Multilingual recruitment specialist, with headquarters in Barcelona, focused on connecting candidates from all over the world with international businesses.

Our strength is our power team of recruiters, all native in a specific language, which interact at a personal and human level understanding better who they have in front of them.

Our ambition is to match the most exciting jobs with the best candidates who apply to use their native language as a unique competence within an International environment.

We find the best solutions to suit every clients’ needs when it comes to advertising available positions and to build a relationships and visibility to our seeking candidates.

French Customer Representative agent 
Our client is open-minded, sociable and proactive people who are business orientated and have a keen interest in IT. You will be given the opportunity to forge a career in an international and continuously growing company based in the centre of sunny Barcelona. The partners that they work with are world famous brands from the worlds of IT and technology, digital marketing, online advertising and social media. 

Why move to Barcelona? 
Barcelona is a beautiful city and is the capital of the Catalonia region of Spain.The city is famous for its art and fine architecture, and of course football. Barcelona has 4.7 million inhabitants and the city has both city life and beach life at the same time. This is one of many reasons that Barcelona has become very popular in recent years. It is also no secret that Barcelona has a fantastic nightlife and good shopping opportunities. 

Responsibilities: 
  • Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers 
  • Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system 
  • Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates 
  • Update tickets in accordance with proper logging procedures 
  • Ensure correct presentation of the client's corporate and brand images in all interactions 
Knowledge Management: 
  • Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service 
  • Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company 
  • Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures 
Requirements:
  • High/native level of French plus fluent English
  • Great teammate
  • Willingness to learn and apply new technologies
  • Analytical skills with demonstrated problem solving ability desired
  • Ability to operate in high pressure situations
  • Good technical skills and knowledge preferable
  • Excellent communication skills 
Conditions: 
  • Fixed salary + bonus 
  • Relocation package including flight, accommodation, etc (if you are living abroad) 
  • Excellent, ongoing training and monitoring 
  • Multicultural environment 
  • Free language courses 
  • Discounts for employees