https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/german-service-representative-germany-austria-switzerland
Multilingual Jobs Worldwide
- Are you a native or C1 German speaker and are also fluent in English?
- Are you ambitious, customer-focused and do you want to further your career in an international environment?
Stokke knows that it is of the utmost importance that children have a sense of connection with their loved ones to feel safe and secure. That is why a “higher is better” and “parent-facing” approach is taken toward so many of our products. These features promote better eye contact and interaction between parent and child.
- Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
- Receive, process and track orders from customers by phone/E-mail/Chat
- Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
- Follow up of blocked order list every day (Backlog)
- Answer retailer and consumer questions by phone, E-mail and chat
- Advise customers about features, benefits and other details of products
- Issue invoices and credit notes
- Handle transport and product claims, returns and exchanges from customers
- Send newsletters and other information to the customers
- Participate in various other administrative duties of the team
- Cooperate very closely with credit control and eCommerce team
- Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team
- Commercial Education
- First experiences in Customer Service or Sales
- Native or C1 German and fluent English, additional languages are a big plus
- Strong service mentality
- Interest in working with and supporting international teams
- Ability to work independently
- Fixed salary + bonus
- Relocation bonus for hotel accomodation
- Fulltime position 40h/w with office hours Mon-Fri 08:00u - 17:00u (flexible
- You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
- Stokke is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
- If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team