https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/customer-success-manager

Customer success manager

  • Paris (city)
  • 1 février 2021
  • Réf. FRDJOB2021013120152532
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Deepki

Join the consulting team of a scale-up making real estate more sustainable!

Deepki in short

When Vincent and Emmanuel met in 2010, they were both convinced that real estate needed to accelerate its environmental transition. And that data could help.

In 2014, they co-founded Deepki, and developed a digital solution enabling real estate investors and operators to collect and analyze their energy consumption data. Using Deepki’s SaaS solution, clients could better understand their real estate portfolio, reduce their carbon footprint, and enhance the value of their assets.

Today, Deepki employs 100+ people, serves 300+ clients, and has 4 offices in Paris, Spain, Milan and London.

Within this startup, Customer Success Manager Deepki, manages and supports our customers in the deployment of SaaS software.
  • It contributes to the management of energy-saving projects.
  • He/she participates in the specification and instanciation of SaaS business applications.
  • He/she analyzes customer data and writes deliverables (reporting, analysis, etc.);
  • It trains customer users and accompanies them in the operation of the business application.
  • It guarantees the quality of the deliverables application and non-application customers and the use by users;
  • It identifies complementary needs, manages the customer roadmap and makes complementary offers.
  • He/she participates in the capitalization of expertise by the realization of notes.

Essential qualities and skills:

  • Experience or training in energy /building/electricity
  • Project management 
  • Quality and methodology
  • Communication and pedagogy
  • Sense of contact client
"Nice to have" skills:
Interest in computer development (python / R / ...)
Agile development methods (Scrum / sprint / ...)

What deepki can offer you: 

  • A technical and commercial function within an ambitious JEI in a sector of the future
  • With a long-term vision, Deepki will welcome you at a key moment in its growth
  • A structuring perspective for you, proven technical responsibilities
  • Working in a dynamic, young and international team 
  • A dynamic and passionate ecosystem where everyone's initiatives have their place
  • Backed and supported by PARIS and CO and AXELEO, Deepki is booming and plans to double its business within 12 months
  • Our DNA: "Data, Analytics, Energy"