Aftersales Service Employee

  • Nice
  • 8 octobre 2020
  • Réf. FRDJOB2020100813462353
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FAZUA GmbH is your manufacturer of electric drive systems in the sports e-bike sector. Whether racing, mountain, gravel or urban bike, with a FAZUA evation drive system you ride light, athletic and powerful. Almost as if you were riding a non-motorized bike. FAZUA is an attitude towards life that not only unites our 100 employees at our headquaters in Ottobrunn, but is also celebrated by our bike community. If you drive FAZUA, you drive better.

Due to increased customer inquiries about our drive system, we plan to expand our service team in Nice (France), and are looking for a full-time aftersales service employee with a passion for ebikes (40h/week).

Your Tasks
  • You will be part of our service team in Nice and support FAZUA‘s aftersales service activities in South Europe
  • You process customer inquiries about our drive system via phone or email and advise customers on technical questions
  • You create tickets in our internal ERP system to track our service cases
  • You help us in developing our bike dealer and OEM network in South Europe 
  • You support the team with translation and other administrative tasks

Your Profile
  • You have completed the French Licence (bac+3) or commercial / technical vocational training or a related study program
  • You have service or aftersales experience and a good technical understanding
  • You are familiar with ERP systems and Microsoft Office
  • You are a native-level French speaker and fluent in English (Spanish language skills are highly appreciated)
  • You ideally have experience or contacts in the (e)bike industry 
Your Benefits
  • Fast growing and international company with flat hierarchies
  • Flexible working hours with flexible home office option
  • Modern office space and equipment close to the beach promenade in Nice
  • Possibility to rent test bikes


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