https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/customer-care-agent-in-luxury-fashion-german-speaking-crm06
CRM06 Comdatagroup
Job description
We are looking for: Customer care agents in the field of fashion/consultancy/sales - Premium activity.
Your Mission:
- Incoming calls - Outgoing calls.
- Web form - Emails - Social networks.
- Chat.
Terms and conditions:
- Fluency in German (mother tongue level)
- Type of contract: we offer CDI (permanent contract), 2 months of trial period.
- Working time: full-time 36/week rotating shifts.
- Opening Hours: Monday to Friday from 9am to 7pm, Saturday from 10am to 5pm and exceptionally some Sundays during events (Black Friday, sales....).
- Monthly gross salary: 1539,45 euros language and a bonus of 152 euros gross per month for the English language and a bonus of 152 euros gross per month for the German language.
- KPI Bonus: up to 152 euros gross monthly based on attendance, productivity and quality.
- Benefits: Medical and life insurance, access to the company's restaurant, 50% reimbursement of the transportation fee (Navigo).
Profile
- A successful experience in customer relations (Fashion is a plus), have a great sense of service, listening and customer satisfaction.
- The posture is very important on the proposed position (brand image).
- A very good drafting quality is required.