https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/customer-care-deutschland-f-h
Customer Care Deutschland (F/H)
- Paris (city)
- 13 décembre 2021
- Réf. FRDJOB2021121308513872
Cette annonce est archivée.
Farmitoo
🌽 Farmitoo is a European agricultural equipment marketplace where farmers can buy all their equipment online - directly from the manufacturer and at the best price!
🌍 Currently present in 6 European countries (France, Italy, Germany, Austria, Belgium & Spain), Farmitoo's ambition is to become the reference platform for all European farmers (cereal farmers, breeders, wine growers, etc.).
👩🌾 By giving access to many products whose prices are negotiated directly with the producers, we pursue our mission: to improve the quality of life of farmers by giving them back some purchasing power! We offer farmers fair and very competitive prices, a wide range of products and exceptional service and advice when purchasing.
Discover Farmitoo through the words of Mathilde, co-founder of Farmitoo: 📺
https://www.bfmtv.com/economie/replay-emissions/good-morning-business/mathilde-lefrancois-farmitoo-farmitoo-la-plateforme-qui-aide-les-agriculteurs-a-s-equiper-en-machines-agricoles-12-07_VN-202107120035.html
You will be responsible for advising our customers and maintaining good relationships with our partners.
As Customer Care Germany (F/H), you will be in direct contact with the Customer Support Manager France and will work with different members of an international (German, Italian, French), motivated and challenging team: the Farmitoo Operations Team! 🚀
You will be responsible for assisting the German customer support team in their daily tasks.
Your main tasks include Customer Support as well as Operational Account Management:
- Onboarding and training of new partners
- Answering customer questions via email and telephone (ticketing)
- Follow-up of order confirmations by partners
- Logistics optimization: tracking and improving tracking number additions by partners
- Integration of products on the website according to specific customer searches
- Maintenance of the Operations specific FAQ (articles, concept)
- Optimisation of product pages following feedback from the team (modification of descriptions, shipping costs, addition of photos...) & relay with the Farmitoo integration department.
- Management of partner orders with specific processes (Gallagher, R-power)
- Follow-up of customer refunds (bank transfer).
Your daily work routine
- Working in an international environment within the Farmitoo operations team.
- Collaborate with various Farmitoo teams (customer service, product integration, accounting...).
- Work in our beautiful offices in République, in the heart of Paris.
Why join us?
- Customer Care Germany (F/H) is a responsible position that will allow you to actively participate in your professional development. The role of the intern is to support our customers and partners throughout their experience and is an essential part of our company's development.
- For our values: trust, team spirit and personal development are the basis for the development of our start-up.
- Joining Farmitoo means working in a company that encourages good humour and ambition.
- Take benefits of our advantages: relocation support, insurance, ticket meal, trainings, personal development.
Being at the heart of Farmitoo's activity, your feedback is essential (and particularly appreciated!) for the development of the Operations division's strategy as well as the company's global strategy.
You are highly motivated to actively shape the development of a start-up in hyper-growth. You have excellent interpersonal skills, are dynamic, consistent and are able to make suggestions:
You are highly motivated to actively shape the development of a start-up in hyper-growth. You have excellent interpersonal skills, are dynamic, consistent and are able to make suggestions:
Requirements for this position
- You have a customer service or sales background ( commercial education)
- You have an experience in sales or customer care field (< 6 months)
- German is your mother tongue
- You are determined, independent and well organised to meet the requirements of our customers
- You are curious and have a very good ability to learn and understand
- You have good interpersonal skills, are confident in speaking (on the phone) and writing (without mistakes)
- You are a good listener, can be calm and patient and bring " problem solving " when needed
- You are comfortable speaking English and working in an international atmosphere
The plus points for this position
- Knowledge of the tools used (Zendesk, Aircall)
- Italian and/or French
- You already have technical knowledge of the agricultural sector, a genuine interest in this field, and a desire to positively influence the agricultural sector
You work in a well-coordinated and committed team! 🚀
Our Farmitoo values
💕 A quick word about our values that we hold dear at Farmitoo:
- Trust: because trust is the key word at Farmitoo, whether within the team or with the farmers we support every day.
- Team spirit: because only when we work hand in hand can Farmitoo fulfil its mission every day: "To improve the quality of life of farmers".
- Personal development: because we give a special dimension to personal development within the company, especially through personal attention and the sharing of knowledge within the company (various organised trainings).
