Recrutement et emploi franco-allemand

Customer Experience Associate

  • Lisbon
  • 7 juin 2019
  • Réf. FRDJOB2019061309
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments.

 We are looking for motivated and enthusiastic individuals who speak and write in one or more European languages (German) alongside English. 
Job description 
Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 
  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone 
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend 
  • Ability to identify trends and solve problems facing multiple SMB clients 
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions 
  • Provide vital product insights and feedback on client products 
Profile Attribute 
  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customer
  • Consultative selling and customer empathy mind-set
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills: verbal, written, listening skills
  • BA or BS in Marketing, Economics, Computer Science, or another related field is a plus but not necessary. 
  • Work experience in marketing or technology  
Required Skills and Experience 
  • Familiarity with online advertising products and social media
  • Fluency in English AND full fluency in German. 
  • Must have exceptional grammar and typing accuracy skills