Recrutement et emploi franco-allemand

https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/customer-service-specialist-french-francais

Customer Service Specialist - French / Français

  • Berlin
  • 12 juillet 2019
  • Réf. FRDJOB2019051227

Ubeeqo GmbH

 Ubeeqo has one mission: revolutionize the way we move, with progressive technology and impressive ease and access.

Yet in our big cities, car ownership is increasingly expensive and restrictive. For this reason, Ubeeqo strives to offer carsharing solutions to both individuals and companies.

This is our time. It’s time to ride!

 At Ubeeqo you will:
  • Handle French customer queries on the phone
  • Ensure the best-in-class quality of customer support for the French market in B2C & B2B
  • Help us improve our overall services &  user experience
  • Support our Fleet & Operations team in Paris
  • Check driving licences & validate new Carsharing users
  • Onboard new Carsharing customers via phone
  • Manage challenging situations in cooperation with other departments of our company
What you will bring along:
  • 6 months+ experience in Customer Service on the phone
  • great communication skills
  • native level fluency in French & good level of English
  • excellent problem-solving skills
  • flexibility for changing working hours within our shiftplan (Mo-Su 8:00 am - 09:00 pm)
  • StartUp-Mindset & Curiosity about new technologies
  • a strong sense of responsibility & reliability
What we offer you
  • A cozy office at Berlin Ostbahnhof
  • a FREE health ticket for Urban Sports Club and reduced monthly rates for M/L/XL packages! 
  • a young team & flat hierarchy
  • open communication & regular feedback
  • Club mate, coffee and cereals for a smooth start in your day
  • A monthly budget for our Ubeeqo carsharing service 

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