https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/customer-support-specialist-german-market
Customer Support Specialist - German market
- Berlin (city)
- 8 avril 2022
- Réf. FRDJOB2022040807314277
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Aircall
What is Aircall?
It is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative.
It is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative.
Aircall believes that a great conversation is the most powerful way to communicate with customers, prospects, candidates, and colleagues. It is designed to enable delightful moments of human connection. Aircall was founded in 2014 and has raised over $226 million in funding. Based in New York, Paris, Sydney, Madrid, Berlin the company currently has over 600 employees.
We are looking for highly driven and motivated sales, marketing and customer relations representatives to join our new office in Berlin.
We are looking for highly driven and motivated sales, marketing and customer relations representatives to join our new office in Berlin.
Joining Aircall at this key moment means that you will be an important part of our growth and become one of the main contributors to the success of our Berlin office.
If you are looking for a new challenge and an opportunity to grow feel free to apply on this job posting!
As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team (New York, Paris and remote) to efficiently identify, solve, escalate and advise our customer’s on their questions and concerns for German region.
Your mission @ Aircall:
- Assist Aircall German customers via phone, email, and chat primarily through the Aircall phone, Intercom & Jira service Desk
- Prioritize customer requests through queue management
- Identify issues and find solutions that both address and delight our customer’s short and long-term needs
- Maintain and foster professional relationships with our clients from all over the world by providing excellent, world-class customer service
- Facilitate communication and product education through internal and external resources
- Improve and identify existing customer communications across internal tools and channels
- Specialize and become an expert in technical product domains such as integrations, number regulations & porting, quality or knowledge
A little more about you:
- Ideally 2+ years of experience in a customer support role
- Native level in German is required to be able to assist our German speaking customers
- Bilingual in English is required
- Excellent written and verbal communication skills
- Creative and passionate about helping others
- Exhibit uncompromising empathy
- Ability to multi-task across different platforms and forms of communication
- Willingness to work amongst multiple teams in an international and multilingual environment
- Quick thinker and a fast learner
- Ready to grow and develop your career in a fast-growing start-up
