https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/field-service-technician
Groupe SALVEO
Position Overview
Job Responsibilities
- Road warrior travel – 80%
- Submit receipts and travel expense reports
- Input complete and accurate work logs
- SPD Pro software deployment & systems integration within the scope of a project
- Adhere to and comply with the Insequence policies & procedures
- Adhere to and comply with the Operations policies & procedures
- Submission of daily progress reports
- Develop & maintain project specific documentation
- Provide end user & technical training
- Identify & convey project scope changes and custom programming requirements
- Report project status to Project Managers
- Create site specific and/or product documentation
- Perform comprehensive testing for quality assurance
- Participate in both internal and customer meetings
- Provide customer technical support and enter detailed support tickets
- Prepare & facilitate Support Handoff presentations to support team
- Up-sale other Insequence products & services to the customer base
- Interact with 3rd party providers to integrate their machines/products
- Ability to adapt and handle ambiguity and sometimes changing schedules
Technical Skills/Proficiencies
- Microsoft Office suite
- Microsoft Windows operating systems (Server & PC)
- Microsoft SQL Server & Structured Query Language
- Basic computer hardware & network troubleshooting techniques
- Remote access & web conferencing software
- Technical writing
- Technical Support and help desk tickets
- Report/label design using Crystal Reports/Bartender
- Kepware OPC Client communication
- Inventory Management Systems (IMS)
- Data Warehouse solutions (DWS)
- Conceptual understanding of the following:
- Enterprise Resource Planning systems (ERP)
- Hardware virtualization technology
- Automation with Programmable Logic Controllers (PLCs)
- Just in Time delivery (JIT)
- Network infrastructure
- Manufacturing environments
- Automotive industry
Core Competencies
- Quality of work (accurate, thorough, productive, mistake free, etc.)
- Communication (intrapersonal, written & verbal skills, listener, team worker, etc.)
- Attitude (energetic, positive, dedicated, loyal, eager, committed, etc.)
- Dependable (punctual, attendance, reliable, trustworthy, prepared, prompt, etc.)
- Consistency (In work logs, support tickets, status reports, travel expenses etc.)
- Leadership (Inspirational, leads by example, constructive feedback, coach, team oriented, shares ideas, etc.)
- Ethics (Customer-oriented respectful, honest, integrity, values, cordial, serving others, etc.)
- Initiative (Independent, ownership, goal oriented, take charge, self-promotional, volunteer, opportunistic, etc.)
- Critical Thinking (Creative, problem solver, intuition, decisive, well-informed, alert, etc.)
- Flexible (Adaptable, open-minded, willingness, resilient, mobile, compliant, readiness, etc.)
- Appropriate sense of urgency
- Capable of multi-tasking