https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/german-customer-service-agent
German Customer Service Agent - Barcelona, Spain
- Barcelona
- 25 juin 2019
- Réf. FRDJOB2019041098
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Multilingual Jobs Worldwide
We are a professional Multilingual recruitment specialist, with headquarters in Barcelona, focused on connecting candidates from all over the world with international businesses.
Our strength is our power team of recruiters, all native in a specific language, which interact at a personal and human level understanding better who they have in front of them.
Our ambition is to match the most exciting jobs with the best candidates who apply to use their native language as a unique competence within an International environment.
We find the best solutions to suit every clients’ needs when it comes to advertising available positions and to build a relationships and visibility to our seeking candidates.
Our client is an internationally acclaimed outsourcing business. Many successful organisations have transferred their service departments to our client so they can focus on their core-business.
As a German Customer Service Agent you are able to boost your career by representing a world-famous brand, while working within a multicultural, ambitious team in sunny Barcelona!
Responsibilities
Contact Management:
- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
- Update tickets in accordance with proper logging procedures
- Ensure correct presentation of the client's corporate and brand images in all interactions
Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures
Profile :
You are/have:
- Native German speaker with fluent English
- Great teammate
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem solving ability desired
- Ability to operate in high pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skills
Conditions:
- Competitive salary
- Schedule: Monday-Friday, 39 hours per week
- Permanent contract
- Excellent, ongoing training and mentoring
- Relocation package including flight, accommodation, etc (if you are living abroad)
