https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/it-service-desk-specialist-m-w-d
Raynet GmbH
About the job
You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first. Working for ARaymond means being part of a close-knit, international team that’s always behind you. Our family-run company is home to over 7,000 employees in 25 countries worldwide. It’s been led by human values for over 155 years – and you’ll feel our spirit of respect, collaboration, and innovation in everything you do.
Roles and responsibilities
- Provide first level contact, response and follow-up for all user-reported IT problems or requests for IT service
- Resolve IT issues and requests or ensure proper escalation to appropriate contact/s within the Global IT organization
- Provide second level, administrative support for some local systems and applications
- Ensure good communication to clients (internal and external) & within IT until issues are resolved or escalated
- Use internal ticketing system to document issues, resolutions and/or escalations
- Participate in 7 x 24 on-call rotation
- Maintain accountability of hardware and administration of inventory documentation
- Create and maintain standard process and procedure documentation
Education and experience
- Completed apprenticeship as IT specialist or bachelor’s degree in relevant field
- Proven professional experience in Service Desk, Help Desk, or other support role
- Experience in a regional or global IT organization strongly preferred
- Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
- Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
Skills
- High service and customer orientation, strong communication skills and a strong team spirit
- Motivation to work within an international team
- Analytical and logical competence, problem-solving skills
- Well-organized person who can multitask, work independently, and the ability to prioritize work under pressure
- Fluent in German and English
Our Offer
- The security of working for an international family-owned company
- Individual development planning based on your personal needs and targets
- 30 vacation days
- Flexible working hours with the possibility of hybrid work
- Employee discounts
- Canteen on-site, free coffee, fresh fruits
- and more!