https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/online-collector-care-representative-m-w-german-speaker-permanent-contract
Singulart
- Three successful fundraisings. (the last one was in March 2020 —> €10 million)
- Selling art in over 80 countries.
- The creation of a community of over 10,000 artists and 20,000 passionate collectors.
- Major sales of artists such as Picasso, Man Ray, Andy Warhol, Ai Weiwei.
- 3 million visitors each month on SINGULART.COM.
- A staff of 110 people with 24 nationalities to date.
- Multiple partnerships with NGOs and social organizations.
- Ensuring your team meets its target of over 600k of repeat business per month
- Managing all post-sale communication with your clients
- Keeping up to date on all post sale tasks and proactively reaching out to your clients with regular updates mitigating client issues
- Working closely with your Art Advising partners to provide a seamless client experience to approximately 200 clients a month
- With your team - devise and implement new KPI related projects to ensure an excellent client satisfaction rating
What we look for:
- You speak German at a mother tongue level
- English is required
- You have a taste for customer relations
- You have a professional and positive communications style and you are a diligent problem solver
- You're familiar with IT tools - CRM knowledge is a huge plus
- Through your human qualities (empathy, listening, dynamism), you know how to create a long-lasting customer relationship
- Previous experience in an art gallery is a plus (but a taste for this sector is essential!)
- Willingness to working from Paris
- An interview with one of the Talent Acquisition Partner (45 min)
- A business case
- An interview with the Collector Care Team Leader (45 min)
- An interview with a Sales Team Leader (45 min)