https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/sales-coordinator-m-w-d-for-division-packaging-materials-french-market
Stora Enso Germany GmbH
Stora Enso is a leading global provider of renewable solutions in packaging, biomaterials, wooden constructions and paper. Come grow a renewable world. And you will grow too.
The ambition of Packaging Materials division is to be a global leader in circular economy with our high-quality renewable packaging materials based on both virgin and recycled fiber.
Addressing the needs of today’s eco-conscious consumers, we help customers and brand owners to find the best material for their packaging and to replace fossil-based materials with low carbon footprint, renewable and recyclable alternatives. A wide selection of barrier coatings enables the design and optimization of packaging for various demanding consumer and industrial packaging end uses.
Tasks:
Your main tasks and responsibilities will be:
- Uphold strong customer relationships offering outstanding overall customer service
- Manage and supervise Order fulfilment to meet our promise to customer
- Act as a business partner and closely cooperate with Sales, Logistics, and Supply Chain teams to meet the customer promise and efficient operations.
- Proactive problem solving and prompt communication of risks and delays when customer service or invoicing is in danger
- Ensure prompt communication and order confirmation for the customer and timely invoicing at invoicing point according to agreed cycle.
- Contribute on developing work procedures for Customer Service
- Handle customer inquiries, customer order handling, delivery planning and invoicing
- Keeping customer data (i.e. contact register), pricing and rebate agreements, including price lists up to date in Fenix and CRM
- Customer stock control, sales planning and quota management
- Participating in Customer visits, face to face and online with relevant Sales Manager
- Proactive telephone sales to smaller and medium sized customers
- Inform Sales Manager with customer specific information (proactive and on request)
- Delivery planning, tracking and monitoring
- Stock follow ups. including pre delivery and warehouse charging as appropriate
- Customer credit note and rebate implementation in Fenix and follow
Main Success Measures:
- To ensure every order is delivered on time, every time with complete customer satisfaction
- Customer feedback, service claims, response time to customers
In addition to CSC team, key partners are:
- Customers
- Sales Mangers
- Supply Chain
- SE Logistics
Qualifications:
- Minimum 3 years of relevant professional experience in the areas of Customer Fulfilment
- Fenix knowledge an advantage in addition to customer service skills both written and spoken.
- Decisions necessary to fulfil customer orders except the decisions of price, terms of payment or other commercial matters
Required relevant experience, skills and competencies:
- Process and application skills
- Good communicator both spoken and written French, English and German
- Good relationship builder with customers and Sales Managers
- Proactive at offering end to end service to all customers
- Offer world class customer service to all customers
- Accurate
- Desire to go above and beyond for customer satisfaction
Personal skills:
- Service minded and good team player
- Flexible
- Keen to expand knowledge – always learning
- Ability to multitask and meet tight deadlines