Systems Installation & Field Services

• Stuttgart
• 14 août 2019
• Réf. FRDJOB2019072216501434

Synergy Medical

• Perform physical installation and equipment start-up at the customer's premises in Germany and nearby countries; 
• Coordinate resources required for on-site installation; 
• Operate a telescopic forklift on occasion; 
• Set up and dismantle the company's kiosk and systems during commercial shows; 
• Participate to the material and inventory management at the warehouse; 
• Participate in continuous process improvement (manufacturing, implementation, shipping, etc.). 

• Ensure preventive maintenance of our systems in accordance with internal procedure; 
• Perform hardware and software updates and upgrades; 
• Guide customers on the use and operation of the automation system; 
• Offer a professional and courteous technical service, respectful of the client’s environment; 
• Prepare and write service reports and follow internal procedures to submit them; 
• Gather customers’ concerns in his work and communicate them to the appropriate people to ensure service mprovements and customers’ satisfaction; 
• Actively participate in all quality initiatives aimed at improving our services to clients; 
• Utilize diagnostic tools for the purpose of repairs of defective units; 
• Periodic travel to customers outside business hours; 
• Offer periodic phone support to customers outside of business hours; 
• Perform other related duties as required;

• Diploma in electronics technology, with a focus in the Robotics, Mechanical or Electrical fields; 
• Minimum of 5-7 years of experience in Automated Field Technical Service; 
• Bilingual (German and English), French an asset; 
• Experience working in a troubleshooting, service and repair capacity; 
• Knowledge of mechanical/hydraulic/pneumatic, electronic especially with robotics a plus; 
• Ability to read and interpret electrical schematics and utilize various electrical diagnostic tools, such as multimeters and other specialized tools; 
• Knowledge of pharmacy field an asset; 
• Practical knowledge of Microsoft Office (Access, Word and Excel); 
• Availability for overtime; 
• The person may be required to work occasional evenings or weekends depending on the situation to be resolved; 
• The person will be available for regular trips to customers; 
• Technician should anticipate the possibility of both short and long-term travel; 
• Have a valid driver's license (vehicle provided by the company).