https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/ubigi-product-manager-m-f-d
Ubigi Product Manager (m/f/d)
- Paris (city)
- 17 août 2023
- Réf. FRDJOB2023081708575776
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TRANSATEL
At Transatel, we imagine innovative cellular connectivity solutions and deploy them around the world for prestigious clients like Airbus, Stellantis, Worldline and Jaguar Land Rover. As a leading Mobile Virtual Network Operators enabler and global IoT connectivity pioneers, our SIM & eSIM connect millions of consumers and industrial devices and vehicles.
Our diverse organization gathers 250+ telecom and IT experts from 40 nationalities working together in our new Paris La Défense headquarter (France). We offer inspiring professional and personal growth opportunities for talents with all backgrounds and experience. If you are looking for an exciting career move and new challenges in a fast-growing business environment, welcome at Transatel! Join our team now, and become part of the extended NTT group, one of the largest and most innovative technology company in the world. With its global footprint and 330,000 employees worldwide, NTT has been pushing innovation forward for more than 150 years.
Your mission
Ubigi, a global leader in eSIM connectivity services, is seeking a talented and passionate Product Manager to join our dynamic team. This position offers a unique opportunity to play a key role in shaping the customer journey for eSIM and continuously improving the user experience.
Responsibilities:
- Actively participate in the evolution of the eSIM customer journey (web and app) by closely collaborating with UX and development teams. You will be responsible for designing and implementing features and enhancements that meet customer needs.
- Maintain an active watch on regular OS and device updates to ensure the updating of tutorials and user guides. You will stay informed about the latest trends and features in devices to ensure an optimal user experience.
- Be responsible for updating various tutorials and user guides to assist customers in discovering the eSIM service and providing quality technical support.
- Collaborate with the customer support teams to identify recurring issues and propose appropriate solutions to continuously improve the customer experience and satisfaction.
Please note that the Ubigi application is also used by a significant number of connected car customers (Jaguar, Land Rover, Fiat, Jeep, Alfa Romeo, Maserati, BMW), and any updates made to the Ubigi mobile application should also cater to this market segment.
Your profile
Qualifications:
- Demonstrated experience in product management, ideally in the mobile technology or telecommunications industry.
- Excellent understanding of the customer journey and the ability to develop features that meet user needs and expectations.
- Strong knowledge of mobile operating systems, devices, and their updates. Active monitoring of the latest updates is essential to keep tutorials up to date.
- Ability to communicate and collaborate effectively with UX, development, and customer support teams.
- Attention to detail and a commitment to delivering a quality user experience, ensuring tutorials and user guides are clear, comprehensive, and easy to follow.
If you are a proactive, customer-focused individual with a genuine passion for product optimization, we would love to meet you. Join us and contribute to shaping the future of global connectivity with Ubigi.
