Customer Care Electronic Devices - all genders

  • Berlin (city)
  • 5. April 2022
  • Ref. FRDJOB2022040513194268
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Workstation AG

  • We are Work in Berlin Recruitment Agency and part of Workstation AG
  • We are one of the successful international recruitment companies in the German capital
  • For our clients we continuously search for talented customer service agents / call agents (m/f/d) for multilingual customer support in word and text
  • Our principles and experience are assets for us – honesty, reliability and mutual trust
  • Our customers offer countless opportunities for employees to sharpen their skills, push limits and uncover their potential
Our client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems.

The French speaking Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing, special order sales systems and reconciliation, troubleshooting to diagnose or solve product performance issues; scheduling service appointments; answering questions about warranty and Extended Protection Plan coverage: complaint resolution; working directly with Independent Service Providers to facilitate quick and complete repairs; and other repair related inquiries and services. The CC Base Agent positions provide support through phone and/or written interaction. 


The ideal candidate (m/f/d) will possess the following: strong communication (written, verbal and listening), decision-making and problem-solving skill; a positive approach to customer service; excellent time management/organizational skills (ability to handle multiple tasks simultaneously); good computer and typing skills. This incumbent must be a demonstrated self-starter and self-manager.


We're looking forward to hearing from you!

Work in Berlin Recruitment Agency
Alt-Moabit 96b
10559 Berlin

Skills that work well with our company are: customer service and customer support, sales and marketing, hospitality, retail experience, management experience, finance, appointments, call center experience

Job Types: Full-time, Part-time, Permanent