https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/customer-success-manager-dach-market
Customer Success Manager - DACH Market
- Berlin (city)
- 8. April 2022
- Ref. FRDJOB2022040807294276
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Aircall
What is Aircall?
It is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative.
It is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative.
Aircall believes that a great conversation is the most powerful way to communicate with customers, prospects, candidates, and colleagues. It is designed to enable delightful moments of human connection. Aircall was founded in 2014 and has raised over $226 million in funding. Based in New York, Paris, Sydney, Madrid, Berlin the company currently has over 600 employees.
We are looking for highly driven and motivated sales, marketing and customer relations representatives to join our new office in Berlin.
We are looking for highly driven and motivated sales, marketing and customer relations representatives to join our new office in Berlin.
Joining Aircall at this key moment means that you will be an important part of our growth and become one of the main contributors to the success of our Berlin office.
If you are looking for a new challenge and an opportunity to grow feel free to apply on this job posting!
Your mission @Aircall:
- Grow and nurture a portfolio of customers for the nordics markets by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
- Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
- Own and manage renewal activities to execute a timely and profitable contract renewal
- Gather customer product feedback to help shape and define the product roadmap
- Develop and automate our processes, practices & tools
- Bring in new ideas to delight our customers
- Be the main point of contacts of our customers to inform the customers about product releases
A little more about you:
- Previous experience in a sales and/or CSM position is required.
- Excellent verbal and written communication skills.
- Native in German is mandatory.
- Bilingual in English is required.
- Passion for consistently providing excellent customer experience.
- Comfortable managing several tasks and issues in a fast-paced environment.
- Previous experience in a similar environment would be appreciated.
