https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/customer-support-specialist-german-market
Aircall
It is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to make phone systems easy to manage – accessible, transparent, and collaborative.
We are looking for highly driven and motivated sales, marketing and customer relations representatives to join our new office in Berlin.
Your mission @ Aircall:
- Assist Aircall German customers via phone, email, and chat primarily through the Aircall phone, Intercom & Jira service Desk
- Prioritize customer requests through queue management
- Identify issues and find solutions that both address and delight our customer’s short and long-term needs
- Maintain and foster professional relationships with our clients from all over the world by providing excellent, world-class customer service
- Facilitate communication and product education through internal and external resources
- Improve and identify existing customer communications across internal tools and channels
- Specialize and become an expert in technical product domains such as integrations, number regulations & porting, quality or knowledge
A little more about you:
- Ideally 2+ years of experience in a customer support role
- Native level in German is required to be able to assist our German speaking customers
- Bilingual in English is required
- Excellent written and verbal communication skills
- Creative and passionate about helping others
- Exhibit uncompromising empathy
- Ability to multi-task across different platforms and forms of communication
- Willingness to work amongst multiple teams in an international and multilingual environment
- Quick thinker and a fast learner
- Ready to grow and develop your career in a fast-growing start-up