https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/german-technical-representative
German Technical representative, Maastricht
- Maastricht
- 25. Juni 2019
- Ref. FRDJOB2019041111
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German Technical Service Representative I- XENTRY Support UHD FD Germany for a prestigious German car brand in the Netherlands!
Our client is an international multicultural organization their offices are in the beautiful city of Maastricht.
Why move to Netherlands, Maastricht ?
Maastricht is right on the border with German and Belgium, you will find a likeable city with a high quality of life, a moderate oceanic climate, and a very international vibe. The country is historical and so beautiful and the life there is easy going and healthy. Maastricht has a large international student population, the Meuse-Rhine Euroregion is a metropolis with a population of about 3.9 million with several international universities, with amazing houses and apartments overlooking the many waterways for sure you will find comfort in living there on a long run.
About the position
As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:
- Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
- Analyze and investigate issues making use of acquired knowledge and available tools
- Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
- Accurately document work related activities in the relevant ticketing system according to established policies and procedures
- If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
- Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
- Whether required, perform other duties and responsibilities as assigned.
Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a German and English speaker with good communication (B2B) skills both written and verbal.
Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Some interest for and basic knowledge of automotive technology and Daimler Aftersales Applications is an advantage.
Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
As we believe in the strength of doing things together, team work is an essential part of our daily business.
Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress.
As we believe in the strength of doing things together, team work is an essential part of our daily business.
Therefore, we aim for candidates with an enthusiastic and inspiring personality.
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
- Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
- 200 vacation hours (based on full time employment)
- Holiday allowance: 8% of annual salary
- Competitive performance based salary growth
- Result oriented bonuses
- Employee Car Program: discount on new or used Daimler brand cars
- Collective health insurance at discounted rates
- Pension plan
- Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
- A “tailor made” individual development plan
