https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/online-collector-care-representative-m-w-german-speaker-permanent-contract
Online Collector Care Representative M/W (German Speaker, Permanent Contract)
- Paris
- 5. August 2021
- Ref. FRDJOB2021080513543300
Diese Anzeige wurde archiviert
Singulart
Founded in 2017, SINGULART is an online art gallery dedicated to helping artists brave the international barriers of the art market. On a daily basis, they work to promote talented artists from 120 countries and sell their work to collectors around the world.
SINGULART was born from the meeting of three enthusiasts: Denis, Véra and Brice, the co-founders. Their desire to create an ambitious and passionate collective at the service of artists brought them together.
In 4 years of existence, SINGULART has become the leader of the art market in Europe and this is only the beginning, as they like to set strong objectives, they aim to become the world leader by 2022, which is why they will need you.
So far, their dedicated and active team has achieved major milestones:
- Three successful fundraisings. (the last one was in March 2020 —> €10 million)
- Selling art in over 80 countries.
- The creation of a community of over 10,000 artists and 20,000 passionate collectors.
- Major sales of artists such as Picasso, Man Ray, Andy Warhol, Ai Weiwei.
- 3 million visitors each month on SINGULART.COM.
- A staff of 110 people with 24 nationalities to date.
- Multiple partnerships with NGOs and social organizations.
As an Online Collector Care Representative you will be responsible for growing a multi-million sales portfolio and building a happy, repeating client base. This means that you will be responsible for:
- Ensuring your team meets its target of over 600k of repeat business per month
- Managing all post-sale communication with your clients
- Keeping up to date on all post sale tasks and proactively reaching out to your clients with regular updates mitigating client issues
Be the communication arm for the client throughout the post sale process and encourage future acquisitions
- Working closely with your Art Advising partners to provide a seamless client experience to approximately 200 clients a month
- With your team - devise and implement new KPI related projects to ensure an excellent client satisfaction rating
What we look for:
- You speak German at a mother tongue level
- English is required
- You have a taste for customer relations
- You have a professional and positive communications style and you are a diligent problem solver
- You're familiar with IT tools - CRM knowledge is a huge plus
- Through your human qualities (empathy, listening, dynamism), you know how to create a long-lasting customer relationship
- Previous experience in an art gallery is a plus (but a taste for this sector is essential!)
- Willingness to working from Paris
The process:
- An interview with one of the Talent Acquisition Partner (45 min)
- A business case
- An interview with the Collector Care Team Leader (45 min)
- An interview with a Sales Team Leader (45 min)
