https://www.fradeo.com/de/kandidaten/deutsch-franzoesische-stellenangebote/risk-compliance-agent-with-german
Accenture
- Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
- Identify and help minimize the risk posed by fraud patterns and trends
- Assist users with risk process workflows
- Identify, recommend and implement process improvements
- Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
- Requires professional interaction and communication, both within the Accenture organization and with client contacts.
- Minimum of 1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred
- Excellent Problem Solving and Organisation Skills
- Strong attention to details
- Self-motivated to work independently, with minimal supervision
- Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
- Positive, target delivery focused attitude and experience of a service delivery environment desirable
- Excellent time management skills and able to proactively and independently manage workload and targets
- Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
- Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time
- Team player capable of proactively learning on the job
- If you are a recent Graduate with some experience in Delivery environments we want to hear from you
- Service Delivery and Target Driven environment
- Willing to work across different shift hours – including weekend hours
- Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods
- Work with integrity, confidentiality and professionalism