Sales Coordinator (m/w/d) for Division Packaging Materials – French market

• Düsseldorf
• 1. März 2022
• Ref. FRDJOB2022022402584093

Stora Enso Germany GmbH

Stora Enso is a leading global provider of renewable solutions in packaging, biomaterials, wooden constructions and paper. Come grow a renewable world. And you will grow too.

The ambition of Packaging Materials division is to be a global leader in circular economy with our high-quality renewable packaging materials based on both virgin and recycled fiber.

Addressing the needs of today’s eco-conscious consumers, we help customers and brand owners to find the best material for their packaging and to replace fossil-based materials with low carbon footprint, renewable and recyclable alternatives. A wide selection of barrier coatings enables the design and optimization of packaging for various demanding consumer and industrial packaging end uses.

Tasks:

Your main tasks and responsibilities will be:

• Uphold strong customer relationships offering outstanding overall customer service
• Manage and supervise Order fulfilment to meet our promise to customer
• Act as a business partner and closely cooperate with Sales, Logistics, and Supply Chain teams to meet the customer promise and efficient operations.
• Proactive problem solving and prompt communication of risks and delays when customer service or invoicing is in danger
• Ensure prompt communication and order confirmation for the customer and timely invoicing at invoicing point according to agreed cycle.
• Contribute on developing work procedures for Customer Service
• Handle customer inquiries, customer order handling, delivery planning and invoicing
• Keeping customer data (i.e. contact register), pricing and rebate agreements, including price lists up to date in Fenix and CRM
• Customer stock control, sales planning and quota management
• Participating in Customer visits, face to face and online with relevant Sales Manager
• Proactive telephone sales to smaller and medium sized customers
• Inform Sales Manager with customer specific information (proactive and on request)
• Delivery planning, tracking and monitoring
• Stock follow ups. including pre delivery and warehouse charging as appropriate
• Customer credit note and rebate implementation in Fenix and follow

Main Success Measures:

• To ensure every order is delivered on time, every time with complete customer satisfaction
• Customer feedback, service claims, response time to customers

In addition to CSC team, key partners are:

• Customers
• Sales Mangers
• Supply Chain
• SE Logistics

Qualifications:

• Minimum 3 years of relevant professional experience in the areas of Customer Fulfilment
• Fenix knowledge an advantage in addition to customer service skills both written and spoken.
• Decisions necessary to fulfil customer orders except the decisions of price, terms of payment or other commercial matters

Required relevant experience, skills and competencies:

• Process and application skills
• Good communicator both spoken and written French, English and German
• Good relationship builder with customers and Sales Managers
• Proactive at offering end to end service to all customers
• Offer world class customer service to all customers
• Accurate
• Desire to go above and beyond for customer satisfaction

Personal skills:

• Service minded and good team player
• Flexible
• Keen to expand knowledge – always learning
• Ability to multitask and meet tight deadlines