Assistant Digital Client Advisor - Internship F/H

Based in our Client Services Center (west of Paris), the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding quantitative and qualitative objectives.

Missions:

• Provide a positive, courteous, and pleasant client experience by incorporating all

core brand values and integrity throughout each interaction.

• Consistently provide a highly professional approach and outstanding service in order

to resolve client issues; communicate effectively and with empathy via phone, email,
social media and/or written correspondence.

• Escalate any client issues that require further resources to appropriate supervisor to

ensure resolution is satisfactorily met.

• Ensure that all client communications are handled in line with Dior policies and

processes.

• Demonstrate and share brand awareness, storytelling and product knowledge when

communicating with clients.

• Pay particular and daily attention to all personalization actions which will enrich the

relationship with our customers.

• Ensure qualitative monitoring and updating of customer information, accordingly to

the Dior tools, to retain actual customers and detect new high potential ones

• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client

experience…)

• Recommend new and innovative approaches to address client concerns and share

successful ideas within the team and department.

• Develop excellent working relationships within the Dior network.

Starting in January 2027 for 6 months .

REQUIREMENTS :

• Education and experience:

Bac+2 required from a higher education
Previous experience in luxury (client service, boutiques, hotels, or concierge)

• Languages : On top of English, additional language mandatory: French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2 level)
• Hard Skills:
• Proficient in Microsoft Office
• Salesforce knowledge a plus
  

• Soft skills & motivation:
• A passion for Christian Dior and our collections
• Strong sales negotiation skills
• Able to multi-task and prioritize competing tasks
• Able to work a varied schedule
• Clear demonstration of a client-first mind-set