Director of Revenue Management Culture, Training & Community F/M/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

As part of the Global Revenue Management team, the Director RM Culture, Training & Community will support the development and implementation of standardized revenue management practices, training programs, and process optimization initiatives across the organization. This role will contribute to fostering a strong revenue culture and ensuring consistent revenue management practices and adoptions across the organization.

This talent will collaborate closely with global and regional teams to promote best practices, support system adoption, and will enhance operational excellence, and foster a mindset of continuous improvement. The role will also contribute to the development of training programs, process frameworks, and knowledge-sharing initiatives to elevate revenue management capabilities across the group.

This role includes management responsibilities of a small team managing the various drivers of culture & training, as well as process & standards.

This position is ideal for a strategic thinker with a passion for training, process excellence, and cross-functional collaboration.

Your mission:

Revenue Culture & Capability Building

• Champion a strong revenue management culture across all levels of the organization.
• Design and deliver training programs to upskill teams on pricing, forecasting, strategy, and performance optimization.
• Promote knowledge sharing and best practice exchange across hubs and brands.
• Define revenue management skillset requirements, and support RM talent management framework

Process Consistency & Improvement

• Support the development and rollout of standardized revenue management processes and tools.
• Collaborate with regional teams to identify operational gaps and improvement opportunities.
• Ensure alignment with global revenue strategy and commercial priorities.

Strategic Enablement

• Contribute to the execution of key revenue initiatives, including pricing strategies, segmentation, and performance frameworks.
• Partner with cross-functional teams (e.g., Sales, Marketing, Finance, Tech) to ensure revenue management is embedded in broader business decisions.
• Support change management efforts related to revenue transformation projects.

Collaboration & Support

• Act as a key point of contact for regional revenue teams, providing guidance and support on process, training, and strategic alignment.
• Facilitate workshops, forums, and working groups to drive engagement and alignment across the organization.

Team Contribution

• Work closely with the entire CD&T division, contributing insights and expertise.
• Support junior team members and regional stakeholders in their development and execution.

Qualifications

And you?

• 10+ years of experience in hospitality revenue management
• Strong understanding of pricing, forecasting, segmentation, and strategy execution
• Familiarity with RMS, BI tools, and hotel systems (PMS, CRS, …)
• Fluent in English; additional languages (French, German, Spanish) are a plus
• Excellent communication and facilitation skills
• Strong organizational and project coordination abilities
• Passion for developing people and driving performance through culture and process
• Comfortable working independently and collaboratively in a dynamic environment

Additional Information

Accor dares to impact:

• the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
• your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
• Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
• €10 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!

Is this mission appealing to you? Apply, and we will offer you:

• A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
• An interview with the team manager responsible for the role you are interested in.
• For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
• A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
• A personalized feedback.

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