Service Manager France (m/f/d) Lyon Area
EOS of North America Inc.
Temps plein
Sur site (présentiel)
Lyon ARA FR
Direction et Cadres, Service client et Customer Success
We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service EMEA Team in France.
Your Mission
- Lead and empower a dedicated team of Field Service Engineers, Technical Support Specialists, and Hotline Experts in the French-speaking EMEA region.
- Act as the primary contact for all Service-related matters for our French customers—internally and externally.
- Manage escalations and critical incidents with a calm, solution-oriented approach.
- Develop and implement tailored Service solutions that meet the specific needs of our customers.
- Collaborate with EOS headquarters to align on strategic service initiatives and drive continuous improvement.
- Plan and oversee team training, resource allocation, and budget management in line with our Service strategy.
- Ensure compliance with Health & Safety regulations and promote the well-being of your team.
Your Talents
- A solid academic foundation in Engineering, Economics, or a comparable field.
- Proven leadership experience in a similar role, ideally within the manufacturing industry.
- Hands-on service know-how, preferably in technical field service - Additive Manufacturing is a plus.
- Strong communicator with excellent interpersonal and organizational skills.
- Master of priorities, able to navigate fast-paced environments and manage expectations with confidence.
- Strategic thinker with a hands-on mindset, balancing long-term goals and daily operations.
- Fluent in French and English, German is a bonus - and you're open to traveling across EMEA (up to 30%).
Our Benefits
- Flexible working time models with a hybrid work approach
- Company car with private use
- Attractive remuneration package, consisting of a fixed salary and a variable bonus, Convention collective de la métallurgie
- Modern working environment
- Learning & Development Opportunities
Are you in?
We are looking forward to your application via our online system! If you have any questions, feel free to contact Lydia Pfeifer via recruiting@eos.info.
Please understand that we cannot accept applications by e-mail.
Our Vision:
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.