Services Product Manager - Robotics (M/F)

Stäubli is a mechatronics solutions provider with three core activities: Connectors, Robotics and Textile. We are an international group that currently operates in 29 countries, with agents in 50 countries on four continents. Our global workforce of 6 000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with longterm support. Originally founded in 1892 as a small workshop in Horgen/Zurich, today Stäubli is an international group headquartered in Pfäffikon, Switzerland, delivering innovative solutions to all industrial sectors around the world.

Within the Robotics division, you will join the Product Management team and be responsible for defining, launching and ensuring the performance of the Robotics division's service offering. Your role includes analyzing market trends, structuring a standardized offer, developing innovative service products, and promoting them to both internal teams and customers.

Your main responsibilities include:

Service Offer Development

• Analyze competition and identify differentiation opportunities.
• Define and structure a global service offers for all Business Units.
• Design, evaluate, and package service products (contracts, maintenance, digital services, refurbishment, training, spare parts…).
• Monitor offer performance and recommend necessary adjustments.

Service Pricing Management

• Define and update the service pricing strategy.
• Implement consistent and competitive pricing methodologies.
• Monitor pricing performance in collaboration with Sales and Finance teams.

Offer Promotion & Business Unit Support

• Promote the service offer to Business Units, sales teams, and customers.
• Develop sales tools and materials (value propositions, brochures, training).
• Train and support sales teams in understanding and selling service products.
• Contribute to dedicated communication and promotional campaigns.

Customer Experience & Performance

• Conduct surveys to monitor customer satisfaction and lead improvement initiatives.
• Analyze Service penetration within the installed base and identify growth levers.
• Monitor key service performance indicators, including Service Product and Service revenues, Gross Margin, Service Customer Satisfaction, and Net Promoter Score.
• Contribute to continuous improvement of the overall Services experience.

Mobility : Occasional travel required.

Degree: Master’s degree in Engineering, Business, or equivalent.

Career Experience: 3 to 5 years of experience in product management, services, marketing, or solutions offering ideally in an industrial or technological environment.

Expertise :

• Strong understanding of service offers in an Industrial equipment builder business (contracts, maintenance, digital services).
• Solid marketing knowledge, including value proposition development, product positioning and the ability to support or contribute to marketing campaigns (including digital campaigns).
• Knowledge of pricing techniques and value analysis is a plus; strong marketing and analytical skills are essential.
• Proficiency with IT tools (Office 365, CRM).

Foreign languages: fluent in English and French, German as a plus

Qualities: Analytical mindset and strong understanding of customer needs. Entrepreneurial, results‑oriented, and able to influence cross-functionally. Excellent interpersonal skills and strong service orientation.

Permanent full-time position, competitive salary and benefits. This position is open to partial teleworking.