https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/service-desk-operator-m-f-d
CTG IT Solutions
Join our Multicultural Service Desk Team and Make a Difference !
Are you passionate about IT support ? Do you thrive in a multicultural environment ? CTG IT Solutions, a leading IT Services Company dedicated to European Institutions, is currently seeking a talented Service Desk Operator to join our dynamic team. In this role, you will be the first point of contact for users, providing exceptional first level IT support.
Your Missions:
- Be the User Liaison: Embrace the opportunity to engage with our diverse client base by handling calls and emails from users across different European locations.
- Master the Incident Life Cycle: Demonstrate your expertise in recording incidents in our cutting-edge Service Management Tool, conducting initial assessments, and attempting resolution. Should escalation be necessary, you will assign incidents to dedicated support teams.
- Provide VIP Support : Show your commitment to customer satisfaction by providing dedicated support to our esteemed VIP users, such as Deputies.
- Empower the Team : Contribute to the growth of our knowledge database, enriching it with your insights and experiences to support your colleagues and enhance the team's overall performance.
Your Profile :
- Fluent in English and French: Excellent communication skills in both languages will enable you to effectively interact with our diverse user base.
- Experienced and Driven: Bring at least 1 year of experience in a similar position, demonstrating your ability to handle a variety of user support issues with finesse.
- Tech-Savvy: Familiarity with ticketing tools and ITIL guidelines will help you hit the ground running and deliver exceptional service.
- Collaborative Spirit : Thrive in an international work environment, where teamwork and open communication are highly valued.
Our Offer :
- Attractive salary package
- Dedicated training program with a personal development plan
- Exciting events organized regularly for the CTG team, including learning lunches, team buildings, fun events, and seasonal celebrations
Please note that a criminal record check will be required for this position.
Applying
Apply now if you're ready to make a difference in a multicultural environment where open communication and teamwork are celebrated!
