https://www.fradeo.com/fr/candidats/offres-emploi-franco-allemandes/german-customer-service
German customer service
- Paris (city)
- 9 novembre 2021
- Réf. FRDJOB2021110910153734
Cette annonce est archivée.
Kipli SAS
Kipli is a young and growing "green and committed" digital brand that wants to become the European leader in the sale of 100% natural products for the home furniture (mattresses, beds, bed linens, etc.), thus responding to the growing number of consumers who want products that are valuable for their health and for the environment. Kipli's main goal is bringing nature back into its customers' homes :)
KIPLI became very successful thanks to its first product on the market: a premium (but affordable) mattress made of 100% natural latex and handmade in Italy.
Over time, the Kipli mattress has been improved to get adapted to the needs of our customers, while remaining respectful of nature and the environment.
Over time, the Kipli mattress has been improved to get adapted to the needs of our customers, while remaining respectful of nature and the environment.
Kipli is based in Paris and consists of a team of about twenty people who share strong values about the product and its environmental impact.
Already working in France, Germany, Italy, Spain, KIPLI is rapidly developing its range of products and new countries will be opened.
In order to develop its brand image and share its values, Kipli is looking to recruit a German Customer Service to support the 5 people in the Operations and Customer Service department.
Tasks
- Everyday Customer Service: answer emails, chats, calls, Social network messages by interacting with possible new clients and prospects
- Optimization and Improvement of Customer Service: build answer templates (for emails, chats, Social netwrok messages) in order to improve and speed up Dutch and German Customer Service. Check for new solutions, give suggestions in order to improve Customer experience.
- Being the voice of the customer: reporting customer needs, transmitting the customer culture and vision to the team, participating in the optimisation of the site and in the development of new products.
You will be part of a close-knit and experienced team that will take the time to help you develop your skills on various subjects.
Profile
You have a great sense of humour and optimism and you smile when you talk!
You are able to quickly identify the source of a problem. You have a good sense of logic and are comfortable with computer and web tools. You are empathetic, able to explain concepts and persuasive. You want to take in charge real and important tasks. You are curious, proactive and autonomous. You have an analytical mind based on concrete data.
If you recognize yourself in this portrait, come and share your enthusiasm and grow on a personal and professional base in a young, dynamic and sustainable "start-up" environment where good humour is shared by the whole team!
Languages:
**French**
Very good in writing
Good in speaking
Very good in writing
Good in speaking
**German**
Very good in writing
Good in speaking
Very good in writing
Good in speaking
**English**
Very good in writing
Good in speaking
Very good in writing
Good in speaking
